Return & Refund Policy

Last Updated: February 5, 2026

30-Day Money-Back Guarantee

We stand behind our products. If you're not completely satisfied with your CloudCard, you can return it within 30 days of delivery for a full refund — no questions asked.

Eligibility

To be eligible for a return:

  • Request must be made within 30 days of delivery
  • Card must be in original condition (unused is preferred but not required)
  • Original packaging is helpful but not required
  • Return shipping label provided by CloudCard

How to Return

  1. Contact support at support@cloudcarded.com
  2. Provide your order number and reason for return (optional)
  3. Receive a prepaid return shipping label via email
  4. Pack your card securely and attach the label
  5. Drop off at any carrier location

Refund Processing

  • Refunds processed within 5-7 business days of receiving your return
  • Refund issued to original payment method
  • Bank processing may take additional 3-5 business days
  • You'll receive email confirmation when refund is issued

Exchanges

We don't offer direct exchanges. If you need a different design or product, please return your original card for a refund and place a new order.

Damaged or Defective Products

If your card arrives damaged or defective:

  • Contact us immediately with photos
  • We'll send a replacement at no cost
  • No need to return the defective card
  • Expedited shipping on replacements

Lifetime Warranty

The NFC chip in your CloudCard is covered by a lifetime warranty. If the chip ever stops working:

  • Contact support with your order number
  • We'll send a free replacement card
  • You keep your existing digital profile and analytics
  • No time limit on warranty claims

Non-Returnable Items

The following cannot be returned:

  • Digital services or subscriptions (if applicable in future)
  • Custom-engraved cards with personalization errors caused by customer input
  • Gift cards or promotional items

International Returns

Our 30-day guarantee applies worldwide. We provide prepaid return labels for all countries we ship to. International refunds may take slightly longer due to customs processing.

Questions?

Our support team is here to help. Contact us at:

Email: support@cloudcarded.com
Response time: 6 hours average (business hours)